Service Policy

As TAKVA International Certification, Training and IT Services, we commit:

To provide independent, unbiased and impartial services to all applicants without any discrimination.

To be reliable, impartial and in line with the principles of equality and commercial ethics in all our activities, and to act in accordance with Islamic ethics in our system, halal certification and training processes.

To handle complaints and appeals carefully and fairly and to conclude them as quickly as possible.

To set an example for our employees and solution partners and to train them in line with standards and accreditation rules.

To carry out activities that raise Islamic awareness throughout society.

To raise the awareness of everyone who applies for certification and training regarding Islamic sensitivity, product safety, and quality and management system cultures.

To operate in compliance with the requirements applicable to certification and registration bodies and the relevant legislation in system and product certification audits.

To use all our resources to make the necessary improvements in all our processes and to increase the satisfaction of our customers and stakeholders.

Hüda Kasap
General Manager
31.08.2024

Last updated: November 3, 2026